FAQ

Thrillz Live Concert FAQ

What is a Thrillz Live Concert?

The Thrillz Live Concert is orchestrated over Zoom and allows a limited number of guests to join and sing along virtually. It connects fans with their favourite artists, from Allie Sherlock to Steve and Maggie, from anywhere in the world.

What is included in a general Thrillz Live package?

Thrillz Live Experience is the best experience to unite fans with their idols. You can choose a celebrity to make an appearance at a virtual or real-life event. It’s an opportunity to create unique experiences with a surprise or planned guest appearance with a select group or even one-on-one.

What if you need to cancel? 

You’ll have up to 48 hours before the concert to cancel for no fee. If you need to cancel in that 48 hour period, you will not be refunded. 

What system requirements do I need?

The Zoom application on your computer or mobile device. 

Can I share my zoom link? 

Your video link cannot be shared with any other household and must only be used by the person who has purchased this ticket plus their household guests.

What happens if the celebrity doesn’t show up?

You will get a refund on your purchase. 

Can I get a recording of my Zoom?

Not at this moment in time. It’s a LIVE performance so we encourage you to immerse yourself into the experience and just enjoy the show!

Can I record the Zoom?

You cannot record the Zoom in any way as of right now.

Further questions? Email support@thrillz.com with your name and email and we’ll try to get back to you within 24 hours.