FAQ

Thrillz Live Concert FAQ

What is a Thrillz Live Concert?

A Thrillz Live Experience is a live video call with a celebrity.

What if you need to cancel? 

You’ll have up to 48 hours before the concert to cancel for no fee. If you need to cancel in that 48 hour period, you will not be refunded. 

What system requirements do I need?

The Zoom application on your computer or mobile device. 

Can I share my zoom link? 

Your video link cannot be shared with any other household and must only be used by the person who has purchased this ticket plus their household guests.

What happens if the celebrity doesn’t show up?

You will get a refund on your purchase. 

How can I get a recording of my Zoom?

Right now, there is no way that the customer can get a recording on the Zoom call. 

Can I record the Zoom?

You can not record the Zoom in any way as of right now.

Further questions? Email support@thrillz.com with your name and email and we’ll try to get back to you within 24 hours.